This page covers how booking, payment, and cancellations work. If anything here isn’t clear, ask us directly on WhatsApp before booking — we’d rather clarify upfront than leave you guessing.
How booking works
All bookings go through WhatsApp. Message us your preferred package, date, and number of people, and we’ll confirm availability and pickup details directly in the chat. There is no online payment system — payment terms are agreed directly with you at the time of booking.
Pricing
Prices shown on each package page are per car, not per person, and cover the vehicle and driver only. Entrance fees, local guide fees required at specific sites, and meals are paid separately, on the day, directly at each location — this is listed under “What’s not included” on every package page.
Cancellations and rescheduling
You can cancel or reschedule free of charge up to 24 hours before your scheduled pickup time. For changes within 24 hours of pickup, message us as soon as possible — we handle these on a case-by-case basis, and we’re generally flexible when the reason is outside your control.
Weather and safety
Some trails and river crossings become unsafe in heavy rain. If we determine a route isn’t safe on the day, we’ll offer a free alternative itinerary or a full reschedule — this is a safety decision, not a cancellation you’ll be penalized for.
No-shows
If you’re unreachable and don’t show up at the agreed pickup time and location without prior notice, the booking is considered a no-show. Please message us as early as possible if you’re running late or need to change plans.
Note to site owner: review the payment and no-show terms above and adjust them to match your actual policy (e.g. deposit requirements, refund method) before publishing — these were written as reasonable defaults, not confirmed business terms.